I am definitely amused by Bluesky’s help page. It’s not a criticism, but an indication of how busy the team has been — and how much has changed! — in the last year. https://blueskyweb.zendesk.com/hc/en-us
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My spidey senses are telling me this isn’t actually from the Bluesky team, and may be someone that is trying to look like they’re official Bluesky support. Better user help info is published here: https://bsky.social/about/blog/5-19-2023-user-faq
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