@octopus.energy why can’t you be honest with your customers? Your contact told me our hot water would be off for 24hrs, the heat pump fitter has just told me it will be 4.5 days!!! We have no means of bathing without a hot water cylinder, what do you expect is to do? - ThreadSky

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markaverill.bsky.social • 124 days ago

@octopus.energy why can’t you be honest with your customers? Your contact told me our hot water would be off for 24hrs, the heat pump fitter has just told me it will be 4.5 days!!! We have no means of bathing without a hot water cylinder, what do you expect is to do?

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octopus.energy•124 days ago

Hi Mark, I’m looking into this and we’ll give you a call to find a solution 🐙

markaverill.bsky.social•124 days ago

You need to get your surveyors to ask if electric showers and the like are available, we are one of probably many households, that rely on the hot water cylinder for the provision of all our hot water. Forewarned is forearmed, the first I heard that we would be without (24hrs) was late last week

markaverill.bsky.social•124 days ago

The team is working on it and understand why I am annoyed. Your lead op here has been very honest and upfront, he was the one who said that we wouldn’t have hot water for 4.5 days

markaverill.bsky.social•124 days ago

It’s 15:30, and a mail received at 15:11 tells me that the area manager is still looking into the problem to find a resolution. Are you all hoping I wait until 17:30 to find the offices closed and nobody is available until morning?

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