Automations might offer worse results than humans, for more money, but businesses will still choose the robots because they undermine worker bargaining power.
Reposted from
Paris Marx
Klarna admits AI isn’t as good as human workers, but this story suggests it’s “hiring” two types of human customer support now: freelancers or an “Uber type of setup.”
It sounds like the AI strategy served its purpose after all: to turn employees into contractors.
It sounds like the AI strategy served its purpose after all: to turn employees into contractors.
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