Yeah, Gender and Pronouns are two different things in Google Workspace. Pronouns are at https://myaccount.google.com/personal-info, in the Basic Info section. For me it's the last thing there. Picture, Name, Birthday, Gender, Pronouns.
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this has always been the case, but Erin's saying that either this particular option was reset, or every customer's pronouns were suddenly deleted.
here's what it looks like: