One of my FC mates just told us the harrowing tale of being stuck in MSQ roulette fighting ultima because newbie didn't know how to heal/dps. They had wiped up to 7+ times, couldn't meet ultima dps check, and finally cleared with... 3 minutes remaining in the instance and 7 stacks of echo. Omg...
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"Well the tank kept instant pulling before I could do either and had to commit" So you had 2 new people (DPS + Healer) and a hardheaded tank with poor friendo being a squishy dps alas
I'm main healer, and not letting new players learn dungeons or mechanics in general is a really bad behaviour i think.
I'm sorry for your friend