ThreadSky
About ThreadSky
Log In
mattberan.bsky.social
•
7 days ago
Next up: early learnings using GenAI in Help Desk service at Wendy’s with Accenture. #SWL25
Comments
Log in
with your Bluesky account to leave a comment
[–]
mattberan.bsky.social
•
7 days ago
First off, there are no tiers. The help desk handles 80-90% of all calls without reassignment. #SWL25
0
1
reply
[–]
mattberan.bsky.social
•
7 days ago
20 mins to 15 min AHT was process improvement.
15 to 10 is what AI is doing. #SWL25
0
1
reply
[–]
mattberan.bsky.social
•
7 days ago
They are using AI to improve pick up time, handle admin tasks.
1
1
reply
[–]
mattberan.bsky.social
•
7 days ago
Sounds like their knowledge base was already in a rough spot too. They were training people keywords to use and the AI removed that need.
0
1
reply
[–]
mattberan.bsky.social
•
7 days ago
Some steps for a project like this with no experience…
#SWL25
0
1
reply
[–]
mattberan.bsky.social
•
7 days ago
Start the project with legal and compliance. They are 80% of the battle.
#SWL25
0
1
reply
Posting Rules
Be respectful to others
No spam or self-promotion
Stay on topic
Follow Bluesky's terms of service
×
Reply
Post Reply
Comments
15 to 10 is what AI is doing. #SWL25
#SWL25
#SWL25