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mattberan.bsky.social
•
5 days ago
They are using AI to improve pick up time, handle admin tasks.
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mattberan.bsky.social
•
5 days ago
Sounds like their knowledge base was already in a rough spot too. They were training people keywords to use and the AI removed that need.
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mattberan.bsky.social
•
5 days ago
Some steps for a project like this with no experience…
#SWL25
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mattberan.bsky.social
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5 days ago
Start the project with legal and compliance. They are 80% of the battle.
#SWL25
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mattberan.bsky.social
•
5 days ago
#SWL25
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mattberan.bsky.social
•
5 days ago
Wendy’s already had an AI committee which helped speed things up!
#SWL25
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mattberan.bsky.social
•
5 days ago
Using GenAI for outbound validation. See the ghost calls column on previous slide. #SWL25
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#SWL25
#SWL25
#SWL25