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mattberan.bsky.social
•
12 days ago
Expectations vs reality.
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mattberan.bsky.social
•
12 days ago
Future plans and dreams.
#SWL25
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mattberan.bsky.social
•
12 days ago
Want to match callers to agents that get along together.
Major Incident detection.
Problem diagnosis.
#SWL25
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mattberan.bsky.social
•
12 days ago
Q: can the bot communicate outages with customers?
A: yes.
And it updates IVR
#SWL25
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mattberan.bsky.social
•
12 days ago
Q: can it train new hires and be a SME to free up valuable resources?
A: they aren’t using it this way. #SWL25
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mattberan.bsky.social
•
12 days ago
Q: what systems does it have access to? Does it see the cash register.
A: we are PCI controlled, but really we’re trying to solve any blind spots. We cannot even tell if they have internet yet.
#SWL25
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mattberan.bsky.social
•
12 days ago
Q:what info should I bring to legal and cyber to make this go faster?
A: are you going to train models? Where are you going to store it? How secure is it? Then they will have more questions beyond that.
#SWL25
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#SWL25
Major Incident detection.
Problem diagnosis.
#SWL25
A: yes.
And it updates IVR
#SWL25
A: they aren’t using it this way. #SWL25
A: we are PCI controlled, but really we’re trying to solve any blind spots. We cannot even tell if they have internet yet.
#SWL25
A: are you going to train models? Where are you going to store it? How secure is it? Then they will have more questions beyond that.
#SWL25