Q: can the bot communicate outages with customers?
A: yes.
And it updates IVR
#SWL25
A: yes.
And it updates IVR
#SWL25
Comments
A: they aren’t using it this way. #SWL25
A: we are PCI controlled, but really we’re trying to solve any blind spots. We cannot even tell if they have internet yet.
#SWL25
A: are you going to train models? Where are you going to store it? How secure is it? Then they will have more questions beyond that.
#SWL25
A: it’s expensive because we just started building. What we build on top of it, we will continue to reduce the overall costs.
#SWL25