If you want to cancel your orders over this, then I fully support that. Ask them to cancel it, and pass along why to leadership. But past that, you're harassing minimum wage workers. This is like yelling at a McDonalds cashier for something corporate did. They just want to pay rent. - ThreadSky

iggzyttv.bsky.social • 40 days ago

If you want to cancel your orders over this, then I fully support that. Ask them to cancel it, and pass along why to leadership. But past that, you're harassing minimum wage workers.

This is like yelling at a McDonalds cashier for something corporate did. They just want to pay rent.

Comments

anarchojakeism.bsky.social•40 days ago

As someone who worked a customer service line, I didn't mind people calling to complain about the company as long as they weren't yelling. Bonus if you state out loud that you know I don't make the decisions.

genderqueeries.ca•39 days ago

I've worked in some horribly abusive call centers where people received poor coaching scores on these kinds of calls and were walked out by security because of justifiably angry customers.

But if you're secure, most of the time these calls were hilarious and a nice break from annoying calls.

genderqueeries.ca•39 days ago

I haven't been in the industry for some time, but I imagine very few people are secure now as it was getting super bad near the end of my time in these jobs.

anarchojakeism.bsky.social•39 days ago

Oh yeah, I was one of those seasonal hires and after the holidays they cut like 80% of the staff. I can't imagine it's better 13 years later

iggzyttv.bsky.social•39 days ago

I also worked in customer support so I definitely have a personal connection to it as well. I don't mind saying now because it's over a decade removed that from my earliest ones was actually working for blizzard, so there's certainly was things that didn't agree with as well as people being mad

iggzyttv.bsky.social•39 days ago

And being had on things that even as a gamer I was like why are you yelling at CS over this? But whenever it was something that was so far out of our control I always wished I could break script, but you don't if you want to keep your job. Which is why these people here are annoying me

anarchojakeism.bsky.social•39 days ago

Fair. I was with Nintendo and they actually didn't require us to follow a script, which made it easier. Not sure if that policy remains.

iggzyttv.bsky.social•39 days ago

Well, technically we didn't follow a hard script. But there were scripted responses for when somebody pushed you for a statement from the company on something which there wasn't one already. Like in the case here. The legal CYA to keep support uniform and how they address those requests

Comments

Posting Rules

Reply