BART’s Network Engineering team identified and isolated a redundant sector of the network that was causing intermittent visibility and disconnected it. This allowed service to begin.
Comments
Log in with your Bluesky account to leave a comment
During the period when there was no BART service, BART’s leadership sent extra staff who usually work at headquarters to stations across the system to alert people as they arrived that there was no BART service.
Calls were made to bus agencies asking them to scale up their service as much as possible and to offer free rides from our stations. The San Francisco Bay Ferry deployed their larger vessels to help.
“Reliability is our brand, and we understand the impact when the system isn’t working. This came down to the fact our control room did not have visibility of our system, and we will not run service if we can’t guarantee safety," Powers added.
"We will learn from this incident and are committed to continuous improvement. We are grateful to our partner transit agencies who were able to help our riders this morning,” Powers said.
Comments
“We apologize for the disruptive morning and not having train service to get people where they need to go,” said Powers.