Calls were made to bus agencies asking them to scale up their service as much as possible and to offer free rides from our stations. The San Francisco Bay Ferry deployed their larger vessels to help.
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“Reliability is our brand, and we understand the impact when the system isn’t working. This came down to the fact our control room did not have visibility of our system, and we will not run service if we can’t guarantee safety," Powers added.
"We will learn from this incident and are committed to continuous improvement. We are grateful to our partner transit agencies who were able to help our riders this morning,” Powers said.
We will learn from this incident and are committed to continuous improvement. We are grateful to our partner transit agencies who were able to help our riders this morning.”
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“We apologize for the disruptive morning and not having train service to get people where they need to go,” said Powers.