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bobehayes.bsky.social
PhD in industrial-organizational psychology. Interests in #datascience #customerexperience #statistics #machinelearning #artificialintelligence
1,443 posts 356 followers 69 following
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When You Should and Shouldn’t Use #AI for Email Should not use AI: 1. Don’t Use AI When You Need #Creativity and #CriticalThinking 2. Avoid AI if You Don’t Have Time to Edit the Output www.makeuseof.com/wh... #GenerativeAI

Another lawyer punished for citing #ChatGPT-created nonexistent cases www.techspot.com/new... #hallucinations #generativeAI #law

[email protected] has a "conversation" with ChatGPT which illustrates how #LLMs hallucinate, and when caught will apologize and hallucinate again and again. amandaguinzburg.subs... h/t @carlbergstrom.com

I just tested the newest versions of #ChatGPT vs #Gemini vs #DeepSeek vs #Claude Overall winner: Gemini. 1. For reason/planning: Gemini 2. For coding/debugging: Gemini 3. Emotional Intelligence: Gemini 4. Real life support: Deepseek 5. Creativity: Deepseek www.tomsguide.com/ai... #GenerativeAI

"Vibe-coding is a horrible idea. It adds unnecessary complexity, it doesn’t always follow instructions, and sometimes it just does incredibly stupid things... In skilled hands, it can lead to significant boosts in productivity and even code quality." waleedk.medium.com/v... #AI

Agentic #AI set to handle 68% of #customerservice interactions by 2028 | www.computerweekly.c... #CustomerExperience

What does a compelling first use case look like? Look for opportunities where: 1. You have clean, accessible data 2. Biz outcome is clearly defined 3. Scope is limited enough for implementation within 3-4 months 4. Success create momentum for broader adoption martech.org/why-ai-p... #AI #CX

From @sarahljaffe.bsky.social's interview "The phrase #artificialintelligence is a marketing term that is used to sprinkle some magic fairy dust that brings the venture capital dollars.” ~ @emilymbender.bsky.social inthesetimes.com/art... @alexhanna.bsky.social

The Copilot Delusion "And I got lazy... When the system forces you to code with a hallucinating clown, eventually you stop resisting. You let him type. You let him be "productive." You check out. You surrender your brain to the noise and just float." deplet.ing/the-copil... #GenerativeAI

“It is theoretically possible to imagine machines that have no self, no goal for themselves, that are just pure knowledge machines – like a scientist who knows a lot of stuff.” ~ @yoshuabengio.bsky.social www.theguardian.com/... #GenerativeAI

Teaching #AI models what they don’t know | @mit.edu news “Capsa can give insights right out of the gate to understand if the predictions are backed by evidence in the training set or are just speculation without a lot of grounding." ~ Alexander Amini news.mit.edu/2025/th... #GenerativeAI

New Data Confirms That #AI Is Already Taking Human Jobs, Roles www.businessinsider....

"Just about 40% of U.S. consumers expect personalized online shopping experience with tailored interactions and product recommendations that align with individual preferences and behaviors." www.retailcustomerex... #CustomerExperience

How To Use #GenAI To Enhance And Improve The #CustomerExperience 1. Recall Past Issues And Conversations 2. Summarize Interactions And Pinpoint Improvements 3. Deliver More Personalized Experiences 4. Adjust Messaging And Offers 5. Analyze Inquiries In Real Time 1/4

How to cut the environmental impact of your company's #AI use 1. Measure emissions & reduction efforts 2. Use efficient AI models, optimize AI workflows 3. Comply with ISO 42001 requirements 4. Partner with sustainable vendors 5. Foster a company-wide sustainability culture www.weforum.org/stor...

Taking on the #AI Con | @TechPolicyPress.bsky.social interviews @emilymbender.bsky.social and @alexhanna.bsky.social techpolicy.press/tak... #AIHype

How to Make #AI Faster and Smarter—With a Little Help from #Physics | www.wired.com/story/...

The main driver of adoption, it seems, is corporate FOMO, with nearly two-thirds of CEOs agreeing that “the risk of falling behind drives them to invest in some technologies before they have a clear understanding of the value they bring to the organization." fortune.com/2025/05/... #GenerativeAI

"We know that the true cost of poor customer#experience (#CX) goes far beyond a single lost sale. It affects everything from #brand reputation to employee morale, customer #retention, and ultimately, your bottom line." www.fastcompany.com/...

"OpenAI's o3 and o4-mini models sometimes refuse to shut down, and will sabotage computer scripts in order to keep working on tasks." www.livescience.com/... #GenerativeAI

#AI is a Religious Cult with @KarenHao.bsky.social (interviewed by @adamconover.net) youtube.com/watch?v=... #GenerativeAI

"#Hallucinations are still here, and aren’t going away, anytime soon. #LLMs still can’t sanity check their own work or still purely to known sources, or notify when they have invented something bogus." ~ @garymarcus.bsky.social garymarcus.substack.... #GenerativeAI #AILiteracy

New podcast! @emilymbender.bsky.social and @alexhanna.bsky.social are the authors of The AI Con: How to Fight Big Tech’s Hype and Create the Future We Want, just out from HarperCollins. Business Insider calls it a “funny and irreverent deconstruction of AI.”

Demystifying #DataScience For All | "Data science is a way of extracting value and insights from data using the powers of #computerscience and #statistics applied to a specific field of study." businessoverbroadway...

#AI Is Eating Entry Level Jobs As Hiring Of Freshers By Big Tech Companies Drop By 50% Since 2022: Report in.mashable.com/tech... #employment

how it started / how it's going

When There Is No Intelligence in #ArtificialIntelligence commonedge.org/when-... #Architecture

Will Machines Ever Truly Think? Richard Feynman Contemplates the Future of #ArtificialIntelligence (1985) www.openculture.com/...

#AI Visionaries: Haiyi Zhu Explores Human-Computer Interaction in the AI Era www.cmswire.com/cust... #CustomerExperience

"If what you're doing is legitimate and lawful, why do you need to cover your face?”

#AI Cheating Is So Out of Hand In America's Schools That the Blue Books Are Coming Back gizmodo.com/ai-cheat... #GenerativeAI #Education

The Best AI Books & Courses for Getting a Job Books in these categories: 1. #Programming and software engineering 2. Maths and #statistics 3. #Machinelearning 4. #Deeplearning and #LLMs 5. AI #engineering towardsdatascience.c... #DataScience

From #LLMs to #hallucinations, here's a simple guide to common #AI terms techcrunch.com/2025/... #AIAgents #DeepLearning #AGI #Diffusion #GAN and more

Three questions to ask before investing in #AI for #personalization 1. Focused on cost savings or customer growth? 2. Can tech stack support personalization at all touch points? 3. Do you have right data to power AI? www.fastcompany.com/... #CustomerExperience

Welcome to the #AI trough of disillusionment "According to S&P Global, a data provider, the share of companies abandoning most of their generative-AI pilot projects has risen to 42%, up from 17% last year." www.economist.com/bu... #GenerativeAI

This seems a bit worrisome >> Black Mirror was a warmup act "#LLMs will know everything you say, and be in perfect position to use that knowledge to talk you into almost anything." ~ @garymarcus.bsky.social garymarcus.substack.... #GenerativeAI

Seems like a good time to re-up @katecrawford.bsky.social‬'s brilliant coining: "hallucitations".

The “#AI 2027” Scenario: How realistic is it? "stoking fear, uncertainty and doubt may actually ultimately be harming the (noble!) cause of AI safety, rather than helping it." ~ @garymarcus.bsky.social garymarcus.substack.... #GenerativeAI #probability

#AI study finds 'no significant impact on earnings or recorded hours' “While adoption has been rapid, with firms now heavily invested in unlocking the technological potential, the economic impacts remain small." fortune.com/2025/05/... #GenerativeAI

#AI Is Eating Entry Level Jobs As Hiring Of Freshers By Big Tech Companies Drop By 50% Since 2022: Report in.mashable.com/tech... #employment

Spicy AI-generated TACO memes are taking over social media because ‘Trump always chickens out’ www.fastcompany.com/... #GenerativeAI

When There Is No Intelligence in #ArtificialIntelligence commonedge.org/when-... #Architecture

Anthropic CEO says #AI could cause up to 20% unemployment within five years, wipe out half of all entry-level white collar jobs www.tomshardware.com...

The Times and Amazon Announce an A.I. Licensing Deal "This is the first instance of The Times agreeing to a licensing arrangement with a focus on #generativeAI technology." www.nytimes.com/2025...

Will Machines Ever Truly Think? Richard Feynman Contemplates the Future of #ArtificialIntelligence (1985) www.openculture.com/...

#AI Visionaries: Haiyi Zhu Explores Human-Computer Interaction in the AI Era www.cmswire.com/cust... #CustomerExperience

NotebookLM Is My All-Time Favorite #AI Tool and Its New Features Make It Even Better www.cnet.com/tech/se...