no mention of how this is racist white-washing in the entire article - ThreadSky

About ThreadSky

abeba.bsky.social • 2 days ago

no mention of how this is racist white-washing in the entire article

The largest call-center operator in the world is rolling out an AI system that softens English-speaking Indian workers’ accents in real time in a move the company claims will make them more understandable.

Comments

aczeroshift.bsky.social•2 days ago

It's very obvious when I hear it on scam calls.

simonkirby.bsky.social•2 days ago

“Softens” (!) Just awful.

abeba.bsky.social•2 days ago

"neutralise"

smielej.bsky.social•2 days ago

For customer pleasure.

Many people just disconnecting if Indian speaking.

abeba.bsky.social•2 days ago

"racism is okay when it might result in custormer pleasure"

smielej.bsky.social•2 days ago

It's always about money

Easy to understand accents not need to be corrected.

vonneudeck.com•2 days ago

That is just the most ridiculous excuse I have ever heard. Few accents are as easy to understand as Indian ones. They pronounce almost every letter clearly. In contradiction to most American accents.

sorocchungus.bsky.social•2 days ago

YIKES

adw.bsky.social•2 days ago

I hate every use case, why does it just keep getting shittier

panthermodern.bsky.social•2 days ago

they really have no low to which they will not sink - this surprised me and I am already a cynic 😫

storitu.org•2 days ago

there's actually a very funny 2018 film that calls out this racism, and ridicules this entitlement to complain about any accent different from one's own
https://www.youtube.com/watch?v=enH3xA4mYcY

nasser.wiki•2 days ago

Loved this movie

richardinbk.bsky.social•2 days ago

Great movie

Posting Rules

Be respectful to others
No spam or self-promotion
Stay on topic
Follow Bluesky's terms of service

Comments

Posting Rules

Reply