I can't help but think a company doing this is irredeemable. Their understanding of business has drifted so far from what's healthy that I think they should be shut down, and regulators should do some long reflection on how to keep others from getting this bad […]
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Phoning is a desperate last resort.
***NOBODY*** is going to phone if the online systems actually answered their query, FFS. Everybody phoning has already tried that and failed ... *and* spent the additional several minutes necessary to actually […]