🚨Paper accepted in Ethics and Information Technology 🥳 In “Trust and Power in Airbnb’s Rating and Review System”, I look into the ethics and power-relations of online ratings and reviews with Airbnb as acase study. 1/2
Comments
Log in with your Bluesky account to leave a comment
I argue that ratings and reviews generate market trust among strangers. But the rating system itself is not always trustworthy. Sometimes it is downright unreliable by eg presenting tourists’ racial biases as facts. But even a perfectly reliable surveillance system would be scary in its own ways.2/2
Comments