In case you're still on the fence about the importance of User Onboarding:
60% of US enterprise software companies have a Customer Success team (up from 40% four years ago). However, 75% of those companies have seen their net revenue retention (NRR) rates drop since 2022...
60% of US enterprise software companies have a Customer Success team (up from 40% four years ago). However, 75% of those companies have seen their net revenue retention (NRR) rates drop since 2022...
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This means user onboarding is critical. Your SaaS is just one part of the bigger picture. Listen to your users. Understand what success looks like and make your product an essential part of that success.