In an infra B2B startup like mine, you don’t have a super large user base and you don’t get 1000s of NPS response with comments. Attempting to filter comments that relate to usability will get you just a few responses. It’s much more reliable to talk to people.
Comments
And you can filter comments against a list of words that relate to UX/Design.
In an infra B2B startup like mine, you don’t have a super large user base and you don’t get 1000s of NPS response with comments. Attempting to filter comments that relate to usability will get you just a few responses. It’s much more reliable to talk to people.