I can't report online because I lost my phone, which had Centrelink 2FA on it, several weeks ago, and Centrelink seems incapable of completing the access restoration process (despite assiduously following up they simply could not be bothered sending me the relevant emails)
I can't report by phone because when I try Centrelink insists that I've set a six digit PIN (never did, I'd remember) and won't let me access any self-service facilities without it
No avenue to complain, no access to the service except through the channels I'm locked out of
At best this is going to further worsen my standing with my housemates. At worst this is going to compromise my ability to stay housed. Thank you, Centrelink, you fucking legends! I hope you choke!
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No avenue to complain, no access to the service except through the channels I'm locked out of