Today, I was contacted by a #msdyn365bc support person about an AppSource app being incompatible with v25. Only problem was - it wasn't my App. 🧵: - ThreadSky

bc.jeremy.vyska.info • 78 days ago

Today, I was contacted by a #msdyn365bc support person about an AppSource app being incompatible with v25.

Only problem was - it wasn't my App. 🧵:

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bc.jeremy.vyska.info•78 days ago

The App in question was, in fact, delisted from AppSource, gone. And because the app was delisted, and the partner had no records of who the company was or how to get support for it, they did what anyone would do, searched on the Publisher name.

bc.jeremy.vyska.info•78 days ago

It led them to an almost 11 year old blog post of mine where I mentioned the company name. Which led them, in desperation, to send me the Upgrade Failure Stack Trace, hoping I could magically do something to help them.

Some important lessons for BC people here:

bc.jeremy.vyska.info•78 days ago

- If you are a BC partner, you should know who all your customer's AppSource apps are from. This is even if your customer is installing them for themselves.

hougaard.bsky.social•76 days ago

Well, I would argue that's not how the industry works anymore. The old way of thinking that the partner "owns" the clients installation and have some sort oversight responsiblity is over. On many clients we're more like advisors than directly responsible.

schnieringer.bsky.social•76 days ago

This 👆

bc.jeremy.vyska.info•76 days ago

That's a valid perspective, for sure. If a client is going to choose to bring in outside solutions, that's just what they can do.

bc.jeremy.vyska.info•78 days ago

- You probably should contact those companies to register some business relationship, even if it's just "notify us if you are going to EOL this solution".

bc.jeremy.vyska.info•78 days ago

- You probably should keep the contact information for all appsource publishers in your own CRM. If you don't have a CRM, please tell me you at least use Contacts in BC.

bc.jeremy.vyska.info•78 days ago

- This app was a free app. The publisher doesn't owe you support either. Free of charge to install is not Free of Cost, and *certainly* isn't Free of Risk.

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