A great, thoughtful read from Kuba&team 💚 I've recently been exploring whether AI might help call handlers find information quicker&easier for callers. Came to the same conclusion re. providing sources, but wondering whether this makes the tool redundant coz its an additional,not replacement, tool 🤔
Reposted from
Kuba Bartwicki
Just published something about how we’re designing GOV.UK Chat, a product that’s currently in a private beta across some GOV.UK pages
insidegovuk.blog.gov.uk/2024/11/28/h...
insidegovuk.blog.gov.uk/2024/11/28/h...
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