"Boshier said while most government agencies have changed for the better, he is still disappointed in some, such as Corrections and Health New Zealand. He considers them to have "regressed or failed to embrace change..."

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https://www.rnz.co.nz/news/political/558636/the-watchdog-that-listens-peter-boshier-reflects-on-nine-years-as-ombudsman

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