Right? I mean, I'm not trying to scam you over a copy of a video game. And I sent them a photo of the code 3x in the chat and dude was like, nah, bro, where's your switch receipt?
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I’d request to be elevated to a supervisor. (Not to make assumptions, but preferably someone stateside. Any issues I’ve had like that have resulted from an offshore employee following instructions to a T without any space for nuance - which I don’t fault them for.)
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Now if they pitch a fit about it after the fact, then that’s out of control.