The "in touch with the public" is exactly it. This is not simply a problem of bad communications strategy - it's a problem of shriveled capacity for feedback, and fear of the political disruption that remedying the problem would involve.
Reposted from Mike Masnick
Democrats thinking that the answer to their failures is "we didn't have a popular podcast" just is... so Democrats. It's looking at the superficial, not the substance. It's the kind of decision a committee makes, not someone in touch with the public.

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