My Dad joined NHS Direct from ICU in the late 90s. They were all experienced clinicians with diverse backgrounds and knowledge, importantly skilled in history taking and triage. Calls began and ended with them with advice or actions.
111's '20 questions and good luck' doesn't compare. So sad.
111's '20 questions and good luck' doesn't compare. So sad.
Reposted from
Charlotte Lydia Riley
This piece about the NHS’s responsibility for the preventable death of the writer’s brother is really heartbreaking. And it will also really resonate for anyone who has had to seek care through NHS 111 — which as the piece points out, replaced NHS Direct, a service staffed by actual nurses, in 2014.
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