I get that issue trackers are hard, but I feel like stale bots that *close issues* come off as so hostile. I shouldn't have to come back to the issue tracker every month to confirm, “Yes, this is still an issue!” to prevent the issue from getting closed. Tag an issue as “stale” for easier […] - ThreadSky

cassidy.blaede.family • 6 days ago

I get that issue trackers are hard, but I feel like stale bots that *close issues* come off as so hostile. I shouldn't have to come back to the issue tracker every month to confirm, “Yes, this is still an issue!” to prevent the issue from getting closed.

Tag an issue as “stale” for easier […]

Comments

glyph.mastodon.social.ap.brid.gy•6 days ago

@cassidy "stale" is also a non-actionable category. There are two distinct states here: one is "the project is overwhelmed, and nobody can respond". The other is "the project requires more information from the reporter, and the issue is incomplete and cannot be actioned otherwise". These require […]

smn.l3ib.org.ap.brid.gy•6 days ago

@cassidy yeah, as the reporter, it's especially hostile when it's not _my_ fault it's stale. Often times I have left an extremely detailed bug report and the maintainer simply doesn't acknowledge it or take any action. Which for the record is fine, since this typically involves open source […]

evert.indieweb.social.ap.brid.gy•5 days ago

@cassidy yes, reporting a bug is also a contribution and I would rather have no one respond than a bot close it.

ferrix.mastodon.online.ap.brid.gy•5 days ago

@cassidy https://chaos.social/@gsuberland eventually leading to an arms race of contributor bots that bump notes into the issue to keep it from going stale

ocdtrekkie.mastodon.social.ap.brid.gy•5 days ago

@cassidy My favorite is when the issue went stale waiting for the maintainer. I get the theory, if someone isn't interacting on their issue, maybe close it, but when the person with the issue is not the one leaving it stale it is just embarrassing.

aburka.hachyderm.io.ap.brid.gy•5 days ago

@cassidy In my experience, they come across this hostile because they are operated by people who are hostile to contributors

matt.mastodon.lqx.net.ap.brid.gy•6 days ago

@cassidy Totally agree. I get that it's not good optics for a project to have thousands of open issues, but ignoring reported issues that people have put time into opening is literally counter-productive. It's especially demeaning when coupled with maintainers that don't triage or return to […]

cassidy.blaede.family•6 days ago

I guess it's possible the issue gets accidentally fixed or becomes irrelevant, but something about *closing* a perfectly valid issue report because nobody from the project could come by to check it out rubs me the wrong way. In a similar way that closing an issue as “WONTFIX” does.

It really […]

juliancalaby.social.treehouse.systems.ap.brid.gy•4 days ago

@cassidy I actually find a "wontfix" as a resolution useful as long as there's a detailed explanation as to why that resolves whatever discussion there was about that issue and explains why it won't happen.

IMHO more comprehensive resolution options mean either constantly adding new resolutions […]

dave.puz.fun.ap.brid.gy•6 days ago

@cassidy same, and also very annoyed by the adjacent “hey we ignored your bug report and LOL now we’re released a new version! So we’re gonna close your bug report unless you go download the new version and reply telling us it’s still reproducible, thanks!”

I’m looking at BlueSky for iOS […]

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