In a Taco Bell in Allegan, MI, walked to the counter to order. Stood there for a few minutes before someone told me I had to order at the kiosk. So, I left. Mickey D's in town was the same.
Few months later, they were happy to take my order at the counter.
And if you have a website your restaurant menu should be just that - a menu! Not an order form that nags me to immediately start selecting take out or delivery, etc!
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Few months later, they were happy to take my order at the counter.