My husband still has his Audible account, which he’s had for about 20 years. He’s looking for a good alternative. He’s unhappy with the Amazon takeover, because they lost his entire library.
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Last year, they switched his account from a US one to a Canadian one, and whoever did it forgot to toggle a switch or something. His entire library disappeared. He has spent hours on the phone trying to get it back. They can see his old account. But they can’t transfer his hundreds of books.
They won’t credit him for them so he can just repurchase them, either. Even though the loss is completely their fault. He doesn’t even want all of them back, just his favourites. But they won’t do it.
He’s pretty mad about it. It was their fuck-up, and he’s been a loyal client for 20 years.
He says their customer service was great before Amazon bought them. He relies on Audible because he’s visually impaired, but he’s rethinking his membership.
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He says their customer service was great before Amazon bought them. He relies on Audible because he’s visually impaired, but he’s rethinking his membership.