I used it about 6 years ago and wasn't impressed with what we got for the hefty price tag. Seemed on par with e.g. OAT or Lumen which are free. But I know it's had a lot of refining since then.
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I'm with you there. They did provide additional training for staff, but it seemed very tick boxy and when I asked questions about how the resources e.g. stretched HPAs they sort of waved them off.
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