The current zeitgeist is clearly the biggest obstacle to UX work. But having moved from design into product management and seeing a different perspective, I can confirm: UX designers themselves are the second biggest.
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When UX designers fail to either under the user or the business objective and instead insert solely their own POV, they reinforce the false narrative that UX is nice-to-have.
Yup, fully agreed.
IMHO, there are two kinds of designers - 1) those rare ones that simply don't care, and 2) those who were trained into all those borderline useless design methods and processes, instead of common business sense and how it all should connect. #uxdesign
For a long time, the "design leadership" class was all about "design being a science," "designers being the ultimate problem-solvers," and similar self-absorbed crap. And now they wonder why they "lost their seat at the table."
All this just to say - it might not all be designers' fault. #uxdesign
To the second part…I tend to be more hardline on that one. Every decent designer (and product person) has the toolset to understand systems and see past short-sighted leadership. We all have choice.
By UX work generally I mean the understanding of the specific product’s user and the advocating (via design) for product decisions that support that user to accomplish business objectives.
Got it, thanks for clarifying. Speaking of "advocating for the user," I think that phrase should come with a disclaimer. Taken at face value, it automatically pits designers against everyone else. It almost calls for a "them against us" mindset. #uxdesign
"Advocating for good UX that is proven to benefit both users and the business."
Perhaps it was only me, but all those design leaders preaching about us designers having to advocate for the user missed the "business" part, as if that was somehow inherently evil.
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Curious to hear what you consider to entail UX work in this context?
IMHO, there are two kinds of designers - 1) those rare ones that simply don't care, and 2) those who were trained into all those borderline useless design methods and processes, instead of common business sense and how it all should connect. #uxdesign
All this just to say - it might not all be designers' fault. #uxdesign
Perhaps it was only me, but all those design leaders preaching about us designers having to advocate for the user missed the "business" part, as if that was somehow inherently evil.
I don't miss "personas" 😄 #uxdesign