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benjiweber.com
•
27 days ago
"teams that learn from incidents together, get better together" [and get better at all their work, not just incident response]
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benjiweber.com
•
27 days ago
"different people bring different skills" [ you need good Comms, calm facilitation, technical expertise , customer context]
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benjiweber.com
•
27 days ago
"train before" [ to help everyone stay calm and effective in real incidents]
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benjiweber.com
•
27 days ago
"the more the team knows about [their systems] the better they can respond"
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benjiweber.com
•
27 days ago
Ed: Aside, I think AI use for building software & AI systems is only going to increase the need for effective practise and learning from incidents as people won't be building context as they write the software in the same way.
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praveenkp.bsky.social
•
27 days ago
True and the explosion in complexity is likely to make things worse
https://www.sciencedirect.com/science/article/abs/pii/0005109883900468
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benjiweber.com
•
27 days ago
"top engineering organizations do post mortems because they work" "where should we start? Postmortems"
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benjiweber.com
•
27 days ago
"the incident took longer because..." [ Prompts for post mortems to encourage thinking about what made the incident difficult can be powerful.
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https://www.sciencedirect.com/science/article/abs/pii/0005109883900468