Personal experience, fwiw, is that I pay more than I would like for Sky because of the smooth, idiot-proof interface and the reassurance that the thing I want to watch is there on a disk. Every Humax I've used has been horribly clunky, rewinding on iPlayer is infuriating, Sky just works.
I admit that Sky did a good job with the boxes on UI on the whole (underlying OS is a project I work on, so maybe I'm biased), but I do think their pricing can be described as predatory at best.
No worse than the alternatives. He has while still paying for BT TV that I got with a broadband contract that ended a year ago but you need to cancel the TV separately and phone them up to do so.
Even our LG tv has enough smarts to record if you put a USB stick in, and will do the Freeview Play thing where you can click a program in the guide and it will switch to the right streaming app. This is a solved problem! 🤯
Comments
But really it's just people sticking with what they're used to.