I remember reading someone a few years ago referring to this, especially in the US, as an unseen "time tax". With so much privatized and focused on profit instead of service, we're left making up the difference.
Which has enormous downstream effects on everyone's time and productivity.
one and a half hours, that's how long the pharmacist spent arguing with the health insurance phone drone about buying the drugs I needed when my ear stopped working.
figure the pharmacists was making $60 an hour, and the drone $20 an hour, that's $120+benefits.
Put the insurance companies on the same phone plans as they have in prison... 50 cents a minute, give them incentive to give you the answer you want and get you off the phone (or better yet just provide the services they are paid for and never have you call at all.)
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Which has enormous downstream effects on everyone's time and productivity.
figure the pharmacists was making $60 an hour, and the drone $20 an hour, that's $120+benefits.
They can afford to waste $120 dollars to save $11.
The time they waste isn't profitable and their shareholders should be demanding answers.