Lots of reasons! Comfort for their original/old look, low-end hardware that makes rendering mesh and maintaining framerates difficult, prioritizing socialization/engagement over avatar customization, or even disabilities that make customizing an avatar difficult or impossible.
Avatar customization in the modern day with mesh parts is a crazy complex puzzle that requires a lot of prerequisite knowledge that some people may struggle with. It can also get pretty expensive pretty quickly.
And, a lot of really old accounts have taken long breaks from SL, and come back to a whole new world of possibilities and technology that can sometimes be very overwhelming!
I was gone from the time Avatar 2.0 was becoming popular to when Freya was still popular, around 7 years. I'd agree some of it can be overwhelming, and can def get pricy... I just find it hard to believe 13 years would stay in a stock avatar while complimenting others'.
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