"We will need her authorization to access the account."
"Yes, it's authorized because that is me. I changed my name."
"We don't have a note of that."
"Well that's not my fault."
"Yes, it's authorized because that is me. I changed my name."
"We don't have a note of that."
"Well that's not my fault."
Comments
The change was manually denied less than ten minutes after submitting it with the explanation "cannot change account to a new person" as if I hadn't specified that it was a name change
Being told i can update my gender identity at anytime but anytime I do it goes "this doesn't match our records and thus we will deny you coverage now"