There’s a lot of software that’s a cool tech demo but not useful. Because it wasn’t built with a customer in mind. Human first software to me means just that put in the customer first and the user first those two are not necessarily the same focus on benefits, not features
That makes sense! I see human-first as prioritizing a thoughtful user experience—designing with real people in mind rather than just stacking features. Curious how you distinguish customer-first vs. user-first in practice?
I used to conflate customers with users. But like I mentioned they’re not always the same. The customer is who buys your product the user has to live with that purchase decision. Think of tools like Jira or Salesforce. If you focus on the customer but not the user, you’re missing half the equation.
Totally right and agreed! thank you! I'm positioning a product as I'm building as being human first as it's always my ammo whenever I build anything, but I really wanna know like what do others see as human first software or software that feels like it was built with them in mind.
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