Services Australia operational data published for Q2 2024-25.
Slight improvement in average speed to answer on social security phone lines: 20 mins 21 secs.
Far fewer congestion messages but also a reduction in number of calls to these lines compared to previous years.
https://data.gov.au/data/dataset/services-australia-service-delivery-quarterly-operational-data
Slight improvement in average speed to answer on social security phone lines: 20 mins 21 secs.
Far fewer congestion messages but also a reduction in number of calls to these lines compared to previous years.
https://data.gov.au/data/dataset/services-australia-service-delivery-quarterly-operational-data
Comments
Seems that the deliberate sabotage of service has had the desired effect.
Poor people deciding it is just too hard to engage with Services Australia so are seeking other avenues of assistance.
Well done Labor..... no one left behind my arse !!