Side note, I was trying not to get too much into the details of that specific case, but off-service conduct policies are really interesting. I think people don't often realize how much policies are shaped by the technical capacity to enforce them.
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If there were a good way to consistently/efficiently take off-service conduct into account, far more platforms would do it, but it's really hard to build a good process for that.
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As a comparison case, Twitch has a pretty interesting off-service conduct policy:
https://safety.twitch.tv/s/article/Community-Guidelines?language=en_US#8Off-ServiceConduct