Also they seem to have an inability when you've ticked the "please collect via my tax code" to actually do that. I definitely ticked mine, as did my partner but, no, it just demanded cash payment. We both got bored trying to work out why.
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Oh - and other tech fails include "we're sending you this email to tell you we've sent you a secure email" so you log into the secure email and the message is "there's a new tax bill for you - but it might not be ready for you yet"
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