as always, an unbiased but slightly incompetent system with an unbiased but slightly difficult appeals procedure creates a system which is hugely biased in favor of the kind of people who can get decisions overruled.
Reposted from
Hetan Shah
‘when I decided to write about my experience for this column, I emailed Google’s press office with the details to see if I could discuss the issue. By the end of the day, my access to my email account had been restored.’ @sarahoconnorft.ft.com
on.ft.com/410gtdg
on.ft.com/410gtdg
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Sending an email to your best guess for the professional email account of the c-suite of even a large corporation complaining about something can very, very quickly result in all kinds of problems vanishing.