NHS constitution makes clear that patients have a right to complain & obliges the service to learn from them. But there is little evidence complaints are being systematically used to improve care. NHS does not consistently welcome, handle, respond or learn from complaints in a patient-centred manner
Reposted from Healthwatch England
An effective complaints system should be an essential part of improving health services and restoring public satisfaction with the NHS.

We need a change in the NHS complaints system.

Read our recommendations www.healthwatch.co.uk/news/2025-01...

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