TLDR:

Public services could and should work much harder for the public. But that won’t happen through more design thinking or liberal sprinklings of AI. It won’t come through better “data sharing” either, which = photocopying data. Or just digitising services as they exist today.
Reposted from Richard Pope
The venerable @computerweekly.bsky.social have some extracts from my book: www.computerweekly.com/opinion/Buil...

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