no worries, I think I ran into this problem before. open a terminal and copy and paste this in sudo apt-get purge firefox* sudo apt-get autoremove && sudo apt-get autoclean then once that's done in the terminal put sudo apt-get install firefox - ThreadSky

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rozodru.bsky.social • 51 days ago

no worries, I think I ran into this problem before. open a terminal and copy and paste this in sudo apt-get purge firefox* sudo apt-get autoremove && sudo apt-get autoclean

then once that's done in the terminal put sudo apt-get install firefox

Comments

rozodru.bsky.social•51 days ago

also are you running any extensions/addons with firefox? try disabling them all and see if it still crashes. if not re-add each extension one by one to see if there's one that's causing the crash.

sarbonca.bsky.social•51 days ago

Thank you for your help but since I don't know what you are talking about I decided to copy & paste what the terminology you suggested to find out what it means,however trying copy your comment it crashed my laptop:( So I wrote what you suggested down and will try it ..

rozodru.bsky.social•51 days ago

oh wow that's super borked. yeah I searched online for other possible reasons and the common consensus from mint forums was "reinstall the OS". likely something went wrong with the upgrade. another issue could be the swap file/partition but that might be out of your ballpark.

sarbonca.bsky.social•51 days ago

Thank you so much for your help. Since you told me what the problem might be I contacted my son& told him what you said.. he walked me through a bunch of steps & figured like you somethings didn't upgrade correctly.Later today he is going to remotely access my laptop & try to fix it.:)

sarbonca.bsky.social•51 days ago

Talked me through not walked 😆

rozodru.bsky.social•51 days ago

Fantastic! hope it works out for you.

sarbonca.bsky.social•50 days ago

I fixed it! Turns out when I updated Firefox using the Software manager it caused the problem. I noticed I had 2 copies of Firefox. The updated switched everything to the left side & the original which I prefer is on the right. So I removed the update & now it works great! No more crashing:) Thanks

sarbonca.bsky.social•51 days ago

I'll let you know if he gets it fixed ☺️

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