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Amateur Expert Opinions
there's actual research literature on this i'm sure, but the "socks & baby formula under glass" is of a piece with how automated phone systems w long hold queues (bc call centers are always understaffed wrt # of complaints) shave small costs to corporations by externalizing waste of customers' time
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Except when choices are few, barrier to entry is insurmountable, & giant fund managers like Black Rock proxy vote $quadrillions in shares of every brand we interact with.