Adobe has taken back editing software I paid in full, leaving me without a way to do my job. They use FOMO and manipulation tactics for to eventually pay full price for their over-costed programs after taking away what I've purchased for hundreds of dollars.
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Guess it's hard for them to admit they fucked up and help anyone fix it.
In terms of satisfaction with the agent, they were unable to address your questions and instead focused on a high pressure sales opportunity that was only present by the perfidious situation their employer subjected you to.