Possibly unpopular content design opinion (I know, I do more than repost about The Adjuster). I'm not sure it's effective or useful to crit websites/services via social media when you can't get the input of the team who worked on it.
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Not saying that design needs to be a hugbox; we should be critical when we are failing to meet our standards, and do our best to lift each other's work up to where it needs to be. That's all.
It's just that I do know people whose work has ended up on LinkedIn etc and been heavily denigrated without any real constructive feedback. It honestly makes me uncomfortable. I'd rather try to speak to the team and provide feedback via a call or an email or something.
Like, yes. Some services are truly dire and in need of a good look in. But you don't have the design history or insight behind it, unless you know the team directly. I personally believe it would be better to try and contact the team in question. In Gov etc it's a small world.
Very true. Similar to when people have “redesign concepts.” I’ve had people do that— attempt to redesign a project I worked on. But it will always be style over substance unless you have the stakeholders and restrictions!
And, yes, I became a lot kinder to this after joining Gov. Because it used to be like “who the heck is designing this?!” And now I’m like “oh, it’s me. I literally help run the government, and I’m also just a human doing her best with complex requirements.”
Yeah it's this. I would much rather try and find the team/designers and offer feedback that is constructive, rather than post online and not try to engage. I think politeness goes a lot further.
Also, I used to cringe when talking about how we made You Know What happen, but now I’m like “remember how you had food and items in 2022? You’re welcome.” 😇
The Thing That We Must Not Name! But yeah - I agree. I think that of course no website/product/service is perfect, and we should always iterate. But we should think about the quality of the feedback we receive too.
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