Good executives describe their expectations in terms of outcomes. They let their staff—who inherently ought to have a better understanding of the mechanics of the processes they are responsible for—determine the appropriate methods to get things done. Leaders getting too involved in details are […]
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https://www.crunchbase.com/person/tobias-lutke
So much of our industry is fundamentally broken by reading the causes and effects of Bezos' "you must do services and interfaces" memo in precisely the wrong direction