Along with its close cousin - The vendor support response to "no more than 15 minutes of troubleshooting before remedial action" is a beautiful 45 minute engineering exploration that also requires config changes.
Oh and talk to me and answer my questions and give me emotional support while you are using your extra set of hands and brain to fix the issue at the same time.
I just had that very thing happen the other day with a phone... had issues only with some cell calls, no others. boss was like "just replace with a 15 year old phone"
I was like "maybe we should find out why it's just some calls, and why, since the other phone doesn't work right too."
She got a broken phone to replace the good phone. The phone system stopped routing her calls from some cells from primary to backup line a half dozen times a call--the actual issue for some (to say nothing of cells being in dead zones when they called).
Comments
Along with its close cousin - The vendor support response to "no more than 15 minutes of troubleshooting before remedial action" is a beautiful 45 minute engineering exploration that also requires config changes.
I was like "maybe we should find out why it's just some calls, and why, since the other phone doesn't work right too."
Who first thought putting the switches in the hot, noisy aisle was the clever move?
or grouped and join to patch
via Gordian Knot
"okay well what would you like to do to get this fixed"