Cities set property tax rates, which fund personnel, services, amenities, and maintenance. But other districts that overlap can also add to the tax bill, like a school district or your county's tax rate.
City councils and mayors (at least here in NC) typically don't directly oversee any town staff except for two people: the City Manager and the City Attorney.
Councils can create laws and pass resolutions, but in NC, the laws we can create have a very limited scope. This is part of why we can't establish rent control or regulate towing fees, for instance.
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