Staffers told you this or you assume? Because if they throw out everything from folks who are not their constituents that just gums up the lines for those who are.
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I live in Capitol Hill. Some staffers say yes, some say no. This is a crisis. It was talked about all over the hill a day 2 weeks ago the Capitol switchboard averaged 1600 phone calls an hour rather than the norm (40 calls per hour).
Constituents always can call local offices as well.
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Constituents always can call local offices as well.